UK delivery is via Royal Mail and will be fulfilled the same day for all orders received before 3pm. Please note that Special Delivery is for weekday delivery only. Please make sure you choose the Saturday delivery option if you are ordering on a Friday and need it next day otherwise it will arrive on the Monday. Any UK orders after 3pm may be fulfilled but cannot be guaranteed as I need to go to the post office, please call if urgent!
International delivery is via FedEx and will be fulfilled the same day if orders come in before 11am UK time. My Fedex pick up is once a day at 11.30 am so I cannot send out after this time. International orders are sometimes subject to local import duties and taxes, payable by the customer, please contact your local Tax or Customs office for further details. All prices quoted are in GBP and will be converted to your local currency by paypal on payment.
We do not store credit card details nor do we share customer details with any 3rd parties.
If you have changed your mind about your order, then you will need to cancel before I send it out and as I try and turn around the orders within a day, sometimes within hours of order, then you will need to email me to find out if this is possible. Once the order has been sent I am afraid cancellation is impossible and you would have to return the holo for a refund.
Damaged goods, Returns and Refunds
If the holo is faulty then I will happily send a replacement. Please let me know if it has a slow puncture on blowing it up. The holo should not deflate at all, so if you find you are having to keep blowing it up, then let me know and I will send another. If you damage the holo yourself then you can try and patch it up with the extra piece of PVC provided and a puncture repair kit.
Your holo can be returned if you cannot make it work for you within 7 days of receipt, although please do email me first and I can maybe make some suggestions to help you use it better.
Please make sure you have blown it up with a pump and not by mouth if you think you may want to return it. I cannot accept returns that have been blown up by mouth for hygiene reasons.
Return address is Emma Benson, holo lilo Ltd, 120A Bolling Road, Ilkley, West Yorkshire, LS29 8PN, UK.
Please ensure you have proof of sending as I cannot refund a holo that does not turn up.
I will refund your money on receipt of the holo (minus delivery costs, these vary so please email me) as long as it is in ‘as bought condition’ in the original box.
Refunds will be via the method you paid.
If you are having problems receiving your holo or want any further information, please contact Emma Benson on +44 (0)7786 440392 or firstname.lastname@example.org