Shipping

All orders are dispatched from the UK.

UK Orders

UK delivery is via Royal Mail and will be fulfilled the same day for all orders received before 3pm. Second class delivery takes 3-5 days. First class takes 1-3 days. Special delivery is guaranteed by 1pm the following day. Please note that Special Delivery is for weekday delivery only, so if you are ordering on a Friday it will arrive on the Monday. If you want Saturday delivery, please choose the Special Saturday option. Any UK orders after 3pm may be fulfilled but cannot be guaranteed as it depends whether we can get to a post office in time. Please call if urgent!

International Orders

All prices quoted are in GBP and will be converted to your local currency by paypal or stripe on payment. Delivery to Europe is 4-7 days. ROW delivery varies, but usually arrives within 5-14 days. An email with tracking number will be emailed from the carrier so you can keep track of your delivery. International orders are sometimes subject to local import duties and taxes, so please be aware that extra charges may be due prior to delivery. It is the customers responsibility to pay these charges and unfortunately refunds cannot be given if you refuse to accept the charges and delivery of your order. Apologies in advance for any unforeseen extra expense. Brexit has messed things up for international orders right now.

Privacy Policy

In line with the GDPR policy I would just like to assure you that I only hold your contact details with legitimate interests i.e. communication regarding and delivery of my services to you where you have contacted me to make an order. I will not share your information with third parties other than with Royal Mail or Courier companies for deliveries purposes.

I do not hold or collect sensitive information and your payments are made through Paypal or Stripe so I do not receive your bank details.

I may in the future contact you for your feedback or with offers and you can at any point request that I stop this activity by emailing info@holo-lilo.com.

All data I have is on a password protected computer or mobile network.

If you have any queries at all, please do contact me, Emma at info@holo-lilo.com

Cookies

Our website, like most, uses cookies. You can manage or withdraw consent for their use via the Cookie notice bar or via our Cookie policy page. If you prevent their use you will not be able to use all the functionality of our website.

We provide more information about the cookies we use in our Cookies page.

Cancellations

If you have changed your mind about your order, then you will need to cancel before it is sent it out. Orders are usually turned around same day, sometimes within hours of order, so please contact us to confirm cancellation is possible. Once the order has been sent, unfortunately cancellation is impossible and you would have to return the holo for a refund.

Damaged goods, Returns and Refunds

If the holo is faulty then we will happily send a replacement. Please let us know if it has a slow puncture on blowing it up. The holo should not deflate at all (slight fluctuations are normal with temperature changes), so if you find you are having to keep blowing it up, then let us know and we will send another. If you damage the holo yourself then you can try and patch it up by using puncture repair kit glue (sorry, not provided, but any superglue will do) and the patches provided.

Your holo can be returned if you cannot make it work for you within 28 days of receipt, although please do email us first and we can maybe make some suggestions to help you use it better.

Return address will be given on request.

Please make sure you have blown it up with a pump and not by mouth if you think you may want to return it. We cannot accept returns that have been blown up by mouth for hygiene reasons.

Please ensure you have proof of sending as we cannot refund a holo that does not turn up.

We will refund your money on receipt of the holo (minus delivery costs, these vary so please email us) as long as it is in ‘as bought condition’ in the original box.

Refunds will be via the method you paid.